Frequently Asked Questions
Answers to the questions we hear most before a project starts. If yours is not here, ask us directly.
What does KYCONNECTS do?
KYCONNECTS is an IT services company operating as a U.S.-registered LLC that designs, deploys, and supports enterprise IT infrastructure, networking, VoIP and calling systems, custom software, and AI automation. KYCONNECTS also builds and maintains two of its own products: MonitorPro for workforce monitoring and InOutTrack for attendance and payroll.
Which countries does KYCONNECTS serve?
KYCONNECTS operates as a U.S.-registered LLC and delivers internationally, including the USA, Canada, Europe, and Australia. Consulting and deployment are delivered remotely as standard, with on-site work available by arrangement.
Which technologies does KYCONNECTS deploy?
KYCONNECTS deploys AWS and Azure for cloud, Windows Server and Linux for servers, Hyper-V and VMware for virtualization, Fortinet and pfSense for firewalls, FreePBX, Asterisk, 3CX, Vicidial, GrandStream, and Zoiper for VoIP and call centre systems, Grafana and Prometheus for monitoring, n8n for automation, and Laravel, Vue, React, Node.js, MySQL, and Redis for custom software.
Which industries does KYCONNECTS work with?
KYCONNECTS works primarily with BPOs and call centres, banks and financial services firms, healthcare operators, and educational institutions, internationally.
Where is MonitorPro hosted, and how is it sold?
MonitorPro is hosted and operated by KYCONNECTS and offered as a monthly subscription, so there is no server for the customer to buy or maintain. The Windows agent reports over TLS to the MonitorPro platform. Each company's data is kept separate from every other company, access inside a company is granted service by service, and live view has no operator bypass. Screenshots and recordings are kept for 30 days and activity logs for 90 by default, all configurable.
What can MonitorPro record?
MonitorPro records scheduled screenshots, FFmpeg-based screen recordings, live screen streaming that works over RDP sessions, application and active-window activity, browser tab activity via Windows UI Automation, idle time against a configurable threshold, and online/offline presence. Captures buffer locally and sync when connectivity returns.
Is InOutTrack ready for production use?
InOutTrack is in early access and active development. It is available to pilot customers now, and pilot feedback shapes the roadmap. The attendance engine, leave and work-from-home workflow, and payroll engine are the components built first.
Does InOutTrack handle payroll tax for any country?
InOutTrack's payroll engine takes tax slabs as configuration, and ships with Pakistan FBR 2025-26 slabs built in. Using it in another jurisdiction requires that jurisdiction's slabs to be configured. It is not a pre-certified global payroll tax product.
Why are client names withheld from the case studies?
Client names are withheld under confidentiality agreements. Each case study instead states the sector, the scale of the deployment, and the specific technologies used, so the technical detail remains verifiable without identifying the client.
Does KYCONNECTS take one-off projects or only ongoing contracts?
KYCONNECTS takes both. Some engagements are a single deployment, such as a PBX migration, a portal build, or a network rollout. Others are ongoing managed IT support with defined response times.
How quickly does KYCONNECTS respond to enquiries?
KYCONNECTS responds to enquiries within 4–8 business hours. Selecting the relevant service on the contact form routes the message to the engineer responsible for that area.
Can KYCONNECTS work with infrastructure that is already in place?
Yes. Most engagements begin with an audit of the existing environment. KYCONNECTS documents and hardens what is already running before recommending replacements, and migrations are planned with a tested rollback path.