Managed IT Support & System Management
Day-to-day system administration and support for infrastructure that has to stay up.
Engagement Model
How an engagement runs.
Day 1
Environment audit: we document servers, network, endpoints, and credential handover before taking responsibility for anything.
Ongoing
Monitoring, patching, and helpdesk on a defined schedule, with reporting on what changed and why.
Escalation
Priority-based response times with a named engineer, not a ticket lottery.
Our Approach
Support here means a defined response time and a named point of contact, not a rotating helpdesk queue. We document your environment as we manage it, so nothing lives only in one engineer's head.
What's Included
Managed IT Support
Ongoing helpdesk and on-site support for infrastructure and endpoints.
Remote Troubleshooting
Remote diagnosis and repair over secured channels, so most issues are resolved without waiting for a site visit.
Server & Network Management
Ongoing management of servers, switches, and firewalls as one responsibility, not split across vendors.
System Administration
Active Directory, group policy, and user account lifecycle management.
Patch & Update Management
Scheduled patching across servers and endpoints with change tracking.
Monitoring & System Maintenance
Continuous monitoring with scheduled maintenance windows, so problems get caught before they become downtime.
Asset & Inventory Management
Hardware and license tracking across the managed environment.
SLA-Backed Response
Defined response times for critical, high, and standard priority issues.
Related Services
What this is usually deployed alongside.
Guides
Written by the engineers who do this work.
IT Support
Remote work digital experience monitoring: diagnose the delay before blaming the person
A slow laptop, unstable access path or failing business application can look like a productivity problem. Measure the technology experience of remote work without turning diagnostics into employee surveillance.
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IT for education providers
Education IT is shaped by three things no ordinary business faces: everyone arrives at once, the user population turns over almost entirely each year, and a large part of it is actively curious about the network.
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Zabbix for business infrastructure
Zabbix and Prometheus are both described as monitoring and are built for different jobs. Zabbix is an integrated system that arrives knowing what a server, a switch and a printer are. That difference is what should decide which one a growing business runs.
Read guideIT Support
Centralised logging with Loki
Logs answer the questions metrics cannot, and they are the first thing an attacker deletes. Loki makes keeping them affordable by indexing labels rather than log text — which is exactly why the labels have to be chosen carefully.
Read guideIT Support
Prometheus for business infrastructure
Prometheus is the default metrics store for good reasons, and it has a documented limitation businesses run into by using it for the wrong job. Knowing what it is not for is more useful than another installation guide.
Read guideIT Support
Server health monitoring
Most server monitoring watches CPU, memory and disk, which are the three things least likely to be the actual problem. The signals that predict outages are duller and are usually not collected at all.
Read guideTalk Through Your Requirements
We typically respond within 4–8 business hours.