VoIP & Call Centre Systems: FreePBX & Vicidial
VoIP and call centre systems built on Asterisk, FreePBX, and Vicidial.
Videos
Communications in under a minute.
Reference Architecture
How a deployment fits together.
Engagement Model
How an engagement runs.
Day 1
Dial plan, trunk, and capacity audit of your current calling setup, or a sized deployment plan for a new one.
Ongoing
PBX management, CDR reporting, and capacity monitoring as call volume grows.
Escalation
Direct access to engineers who run FreePBX, Asterisk, and Vicidial daily, with a defined response time.
Our Approach
Every PBX and call centre system we deploy runs on platforms we operate ourselves: FreePBX, Asterisk, Vicidial. Support calls get answered by people who understand your exact stack, not a generic ticket queue.
What's Included
PBX & Calling Server Deployment
FreePBX, Asterisk, and 3CX calling servers for single and multi-site operations, sized for your concurrent call load.
Call Centre Systems
Vicidial and GrandStream deployments for inbound and outbound floors, built for concurrent agent load rather than a small-office system stretched thin.
SIP Trunking & Provisioning
Carrier SIP trunk provisioning, routing, and failover configuration.
Softphone & Zoiper Integration
Zoiper and softphone rollout and provisioning across agent floors and remote staff, tied into your PBX extension plan.
Call Reporting & CDR Analytics
Automated call detail record reporting, the same pattern as the 100+ agent CDR automation in our case studies.
Multi-Server Agent Portals
A single dashboard combining agent activity, recordings, and voicemail across several FreePBX servers, with JWT authentication and role-based access control.
Unified Communications
Browser-based WebRTC diallers, voicemail to email, and softphone integration in one system.
Related Services
What this is usually deployed alongside.
Relevant Work & Technical Detail
Assess how we approach this work.
Call-centre and FreePBX deployments
CDR reporting, tenant isolation, and a multi-server agent dashboard from documented work.
ReadScaling a contact centre
The staffing and infrastructure constraints to check before adding capacity.
ReadMulti-server FreePBX dashboard
How separate PBX estates were brought into one role-scoped agent view.
ReadGuides
Written by the engineers who do this work.
Communications
Automating FreePBX call reporting across two MySQL servers
A 100+ agent floor had call detail records split across two databases and reports assembled by hand. Here is how the reporting was automated with n8n, including the timezone correction that makes the numbers trustworthy.
Read guideCommunications
Voice AI human handoff: a transfer request is not a connected customer
A voice assistant needs a dependable exit to a person. Design the handoff around queue availability, context transfer, call-state confirmation and a fallback when nobody answers.
Read guideCommunications
AI call summaries in the CRM: preserve what was said and what was agreed
A readable summary can still create the wrong customer record. Separate transcript evidence, commitments, proposed follow-ups and approved CRM changes in after-call automation.
Read guideCommunications
Call recording: the obligations nobody checks
Most businesses turn on call recording, keep everything forever, and assume that is the safe option. It is the opposite. Retaining recordings creates obligations, and one of them — card data captured in audio — is a standards violation the moment the recording is written.
Read guideCommunications
VICIdial in production
VICIdial will run a contact centre on hardware that costs a fraction of the commercial alternatives. What it will not do is tolerate being installed and left alone — almost every failure in a VICIdial estate traces to database growth, carrier quality or dialling configuration rather than to the software.
Read guideCommunications
Asterisk vs 3CX: choosing a phone platform
This is normally compared as a feature list, which is why it is normally decided badly. The two platforms have different licensing shapes and different maintenance obligations, and those two things — not the feature grid — determine which one is cheaper for you over five years.
Read guideTalk Through Your Requirements
Tell us your current PBX, number of agents, call volume, and the problem you need solved. An existing system is a valid starting point.
We typically respond within 4–8 business hours.