Custom Software & CRM

Engineering write-ups on custom software & crm from deployments KYCONNECTS has run, with the reasoning behind each approach.

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Custom Software & CRM16 min read

Custom CRM vs off-the-shelf CRM: which is right for a growing business?

Most requests for a custom CRM arrive as a solution rather than a problem. This is the progression we work through before writing any code, and the criteria that tell you when building is genuinely the right call.

REST APIWebhooksn8nLaravelFreePBX

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Custom Software & CRM29 July 20263 min read

Giving a shared FreePBX estate real multi-tenant isolation

A hosted PBX operator ran several client companies from one FreePBX install with no tenant separation, which made client self-service impossible. Here is the portal architecture that fixed it, including how extension sync and a browser dialler fit together.

FreePBXLaravel 11Vue 3WebRTCDockerRedis

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