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Technical Notes

Write-ups from deployments we have actually run, organised by section. Specific problems, the reasoning behind the approach, and what it cost to get wrong. Client names are withheld under confidentiality.

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IT Support7 min read

Prometheus for business infrastructure

Prometheus is the default metrics store for good reasons, and it has a documented limitation businesses run into by using it for the wrong job. Knowing what it is not for is more useful than another installation guide.

PrometheusPromQLAlertmanagerGrafanaNode Exporter
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IT Support8 min read

Server health monitoring

Most server monitoring watches CPU, memory and disk, which are the three things least likely to be the actual problem. The signals that predict outages are duller and are usually not collected at all.

PrometheusNode ExporterSMARTsystemdNTP
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Cloud & Infrastructure9 min read

Linux servers for business

The distribution argument is the least important part of this decision. What matters is the support lifecycle you are committing to, whether anyone here can administer it, and whether the machine will still be patched in year four.

LinuxRHELUbuntu LTSDebiansystemdSSH
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Cloud & Infrastructure8 min read

Hybrid infrastructure: deciding what goes where

Almost every growing business is already hybrid, usually by accident. Making it deliberate means answering one question per workload — and the answer turns on data gravity, latency and exit cost far more than on any cloud-versus-on-premises argument.

AzureAWSEntra IDSite-to-site VPNActive Directory
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Networking8 min read

Network design for a growing business

Enterprise network design usually arrives as a three-tier diagram from a vendor guide, which is the wrong shape for almost every growing business. The decisions that matter are the addressing plan, where the failure domains sit, and how much uplink you actually have.

VLANSpanning TreeLACPDHCPCisco
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Cybersecurity9 min read

Endpoint protection: beyond having antivirus

Almost every business has antivirus and believes endpoints are handled. The gap between having it and being protected by it is where most intrusions live — in the machines that stopped reporting, and in the attacks that never involve a malicious file at all.

EDRMITRE ATT&CKMicrosoft DefenderApplication control
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Cybersecurity8 min read

Security auditing: what the words actually mean

Audit, assessment, scan and penetration test are used interchangeably and are four different things with four different prices. Buying the wrong one is the most common way businesses spend a security budget and learn nothing they did not already know.

NIST SP 800-115CVSSCISA KEVVulnerability scanning
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Networking8 min read

Hardening Cisco network devices

Switches and routers are the most privileged and least maintained devices in most estates. Cisco's own hardening guidance divides a device into three planes, and that division turns an unbounded task into three short, checkable lists.

Cisco IOSIOS XENX-OSAAATACACS+
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Cloud & Infrastructure10 min read

Windows Server: the practices that actually matter

Most Windows Server advice is a list of settings. The things that cause real outages are lifecycle dates nobody tracked, roles piled onto one machine, and a domain controller nobody has ever restored. Those are the ones worth the attention.

Windows ServerActive DirectoryHyper-VPowerShellGroup Policy
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Cloud & Infrastructure8 min read

VMware vs Hyper-V

This stopped being a technical comparison some years ago. For a growing business both hypervisors do what is needed, and the decision now turns on licensing, on the skills you already have, and on how much a migration would cost if you chose wrong.

Hyper-VVMware vSphereWindows ServerFailover ClusteringProxmox
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Communications11 min read

Asterisk vs 3CX: choosing a phone platform

This is normally compared as a feature list, which is why it is normally decided badly. The two platforms have different licensing shapes and different maintenance obligations, and those two things — not the feature grid — determine which one is cheaper for you over five years.

Asterisk3CXFreePBXSIPPJSIP
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